privacy policy

Last Updated: FEB 2026

1. Who We Are

This Privacy Policy explains how Neman Collection (the “Company”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit or interact with nemancollection.com (the “Website”), including when you purchase products, contact us, or subscribe to marketing.

Business details

• Legal entity name: Neman Collection

• Business address: Via del Portico d’Ottavia,  9,00186 Roma RM, Italy

• Contact email: info@nemancollection.com

• Contact phone (optional): +39 327 499 6520

2. Scope

This Policy applies to information collected through:

• The Website and any pages, forms, and checkout flows on it

• Communications with us (email, chat, phone, social messages)

• Advertising and analytics technologies used on the Website (including Meta Pixel, Google technologies, and Microsoft Clarity)

It does not cover third-party websites or services you may reach via links on our Website.

3. Definitions

• Personal Information / Personal Data means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular person or household.

• Processing means any operation performed on personal data (collecting, storing, using, sharing, etc.).

• Controller (GDPR) means the party that determines the purposes and means of processing personal data.

• Processor (GDPR) means a party that processes personal data on behalf of a controller.

• Cookies are small files stored on your device. Similar technologies include pixels, tags, SDKs, local storage, and server-side identifiers.

4. Information We Collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and (C) information from third parties.

4.1 Information You Provide Directly

When you place an order, create an account, submit forms, sign up for marketing, or contact us, we may collect:

• Identifiers: name, email address, phone number

• Shipping details: delivery address, shipping preferences, delivery instructions

• Billing details: billing address

• Order information: items purchased, quantities, order history, returns, exchanges, customer service records

• Account data (if offered): login credentials (we do not store plaintext passwords)

• Communications: the content of messages you send us, including attachments

• Preferences: marketing preferences, language, product preferences you share

• User-generated content: reviews, photos, or feedback you post (if available)

4.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

• Device and network data: IP address, device type, operating system, browser type, language settings

• Usage data: pages viewed, clicks, scrolling behavior, mouse movements, time spent, navigation paths, referring URLs, and timestamps

• Approximate location: derived from IP address (city/region level, not precise GPS unless you explicitly grant it elsewhere)

• Technical data: cookie identifiers, advertising identifiers, session identifiers, and similar unique IDs

4.3 Information From Third Parties

We may receive information from:

• Payment processors (confirmation of payment status, fraud signals, last 4 digits or payment token, depending on provider)

• Shipping and fulfillment providers (delivery status, carrier updates, address verification)

• Advertising partners (campaign performance, attributed conversions)

• Analytics providers (aggregated insights, event attribution)

• Social platforms (if you interact with our ads or pages)

5. Sensitive Information

We do not intentionally collect sensitive categories of personal data (such as precise health information, biometric identifiers, or government IDs) unless you voluntarily provide them to customer support and it is necessary to address your request.

Please do not submit sensitive information through public areas of the Website.

6. Cookies, Pixels, Analytics, and Advertising

We use cookies and similar technologies for:

• Essential website functionality (cart, checkout, security)

• Performance and analytics (understanding how the Website is used)

• Marketing and advertising (measuring and improving campaigns, remarketing)

6.1 Cookie Categories

A. Strictly Necessary Cookies
Required for basic operations like page navigation, checkout, fraud prevention, and security. These cannot be switched off in some systems because the Website may not function properly.

B. Functional Cookies
Remember your preferences (language, region), and improve convenience.

C. Analytics Cookies
Help us understand traffic and behavior so we can improve Website performance.

D. Advertising Cookies
Used for delivering relevant ads, limiting ad frequency, measuring ad performance, and building audiences for remarketing.

6.2 Meta Pixel (Facebook Pixel)

We use Meta Pixel and related Meta tools to:

• Measure ad performance and conversions (for example, purchases, add-to-cart, page views)

• Build custom audiences (for example, visitors who viewed a product page)

• Create lookalike audiences to reach new potential customers

• Optimize ad delivery (show ads to people more likely to take certain actions)

Data collected may include:

• Events: PageView, ViewContent, AddToCart, InitiateCheckout, Purchase (or similar)

• Device/browser data and cookie identifiers

• IP address and approximate location

• Ad interaction and attribution data

Meta’s processing is governed by Meta’s own policies.
For more details, refer to Meta’s privacy information in your region.

6.3 Google Technologies (Google Ads, Analytics, Tag Manager)

We may use Google services such as:

• Google Analytics 4 (GA4) to understand user behavior and site performance

• Google Ads Conversion Tracking to measure sales and campaign performance

• Google Tag Manager to manage and deploy tags on the Website

• Additional Google measurement tools, depending on configuration

These technologies may collect:

• Events and interactions (page views, clicks, purchases, checkout steps)

• Device and browser information

• IP address (often processed in truncated or controlled forms depending on settings)

• Cookie identifiers and advertising identifiers

• Referral sources and attribution data

Google’s processing is governed by Google’s privacy policies and applicable settings.

6.4 Microsoft Clarity

We use Microsoft Clarity to analyze how users interact with the Website via:

• Heatmaps

• Session recordings (may capture clicks, scrolls, and mouse movements)

• Interaction analytics

Clarity may collect:

• Pages visited and on-page interactions

• Device and browser information

• IP address (typically processed to provide approximate location and security)

• Session identifiers and cookies

We use Clarity to improve usability, diagnose issues, and enhance the shopping experience. We do not use Clarity to intentionally collect sensitive personal information.

6.5 Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no uniform industry standard for DNT, the Website may not respond to DNT signals. You can manage tracking via cookie settings and opt-out tools described below.

7. How We Use Your Information

We use personal information for the following purposes:

7.1 Provide and Operate the Website

• Maintain the Website’s functionality and performance

• Provide customer support

• Enable account creation and login (if available)

• Maintain your cart and checkout flow

7.2 Process Orders and Deliver Products

• Process payments (through payment providers)

• Confirm orders, send invoices/receipts

• Arrange shipping and delivery

• Handle returns, exchanges, warranty requests

• Prevent fraud and protect transactions

7.3 Communications

• Respond to requests and inquiries

• Send service messages (order confirmations, shipping updates)

• Provide support related to your purchase

7.4 Marketing and Advertising

• Send promotional emails/SMS if you opted in (where applicable)

• Show relevant ads on platforms like Meta and Google

• Measure marketing effectiveness and optimize campaigns

• Create audience segments (remarketing) and lookalikes

7.5 Analytics and Improvement

• Understand how users engage with the Website

• Improve UX, content, product offerings, and conversion flow

• Debug errors and improve site stability

7.6 Legal, Security, and Compliance

• Detect and prevent fraud, abuse, and security incidents

• Comply with applicable laws, regulations, and lawful requests

• Enforce our terms and protect our rights and property

8. Legal Bases for Processing (GDPR/UK GDPR)

If you are in the EEA/UK, we process personal data under the following legal bases:

• Contract: to fulfill orders and provide requested services

• Legitimate Interests: to improve the Website, prevent fraud, secure the Website, and market our products in a proportionate manner

• Consent: for certain cookies, pixels, and marketing communications where required

• Legal Obligation: to comply with tax, accounting, and consumer protection laws

Where we rely on consent, you can withdraw it at any time (see Section 12).

9. How We Share Information

We may share information with:

9.1 Service Providers (Processors)

We use vendors to operate the Website and our business, such as:

• Website hosting and infrastructure providers

• Payment processors and fraud prevention partners

• Order management, fulfillment, shipping and delivery carriers

• Customer support tools (email, helpdesk, chat)

• Analytics providers (Google, Microsoft)

• Advertising platforms (Meta, Google)

• Marketing tools (email/SMS platforms, if used)

These vendors may access personal information only as needed to perform services for us and must protect it.

9.2 Advertising and Analytics Partners

We share certain identifiers and event data via pixels and tags with:

• Meta

• Google

• Microsoft (Clarity)

This sharing may be considered “sharing” or “targeted advertising” under certain privacy laws.

9.3 Legal Disclosures

We may disclose information if we believe it is necessary to:

• Comply with legal obligations or lawful requests

• Protect the rights, safety, and security of our customers, the public, or the Company

• Investigate fraud or respond to security incidents

9.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality protections.

We do not sell personal information in the traditional sense (for money). However, some jurisdictions define “sale” broadly. See Section 13 for CCPA/US state privacy rights.

10. Payments

Payments are processed by third-party payment providers. We generally do not store full payment card numbers on our servers. Payment providers may collect and process your payment details under their own privacy and security standards (including PCI-DSS compliance).

11. International Data Transfers

Your information may be processed in countries other than your own, including countries that may have different data protection laws.

Where required, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Vendor contractual protections

• Additional technical and organizational measures

12. Your Choices and Controls

12.1 Cookie Controls

You can control cookies by:

• Using a cookie banner or cookie preferences tool (if implemented)

• Adjusting browser settings to block or delete cookies

• Using opt-out tools from third parties (see below)

Blocking cookies may impact Website functionality, including checkout.

12.2 Marketing Emails

You can unsubscribe from marketing emails at any time by:

• Clicking the “unsubscribe” link in any marketing email

• Contacting us at [Insert Support Email]

You may still receive transactional messages (order updates, receipts).

12.3 Targeted Advertising Opt-Out

Depending on your region, you may opt out of targeted advertising via:

• Platform ad settings (Meta, Google)

• Industry opt-out programs (availability varies by country)

If you want, tell me באיזה מדינה העסק רשום, ואני אוסיף לך סעיף עם קישורי opt-out מדויקים ורלוונטיים למדינה.

13. US Privacy Rights (CCPA/CPRA and Other State Laws)

If you are a California resident (and in certain cases other US residents), you may have rights such as:

• Right to know the categories of personal information collected and disclosed

• Right to access specific pieces of personal information

• Right to delete personal information (with exceptions)

• Right to correct inaccurate personal information

• Right to opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising

• Right to limit use of sensitive personal information (if applicable)

• Right to non-discrimination for exercising your rights

13.1 Categories of Personal Information (Last 12 Months)

We may collect:

• Identifiers (name, email, IP address, cookie IDs)

• Commercial information (products purchased, order history)

• Internet activity (browsing, clicks, interactions)

• Approximate geolocation (from IP)

• Inferences (preferences based on browsing/purchase behavior)

13.2 “Sale” or “Sharing”

We do not sell personal information for money.
We may “share” certain identifiers and event data with advertising partners (Meta/Google) for targeted advertising. You can request to opt out where applicable.

To submit a request, contact: [Insert Support Email]
Subject line suggestion: “Privacy Request – CCPA/CPRA”

We may need to verify your identity before fulfilling a request.

14. GDPR/EEA/UK Data Subject Rights

If you are in the EEA/UK, you may have the right to:

• Access your personal data

• Rectify inaccurate data

• Erase your data (“right to be forgotten”)

• Restrict processing

• Object to processing (including marketing)

• Data portability

• Withdraw consent at any time (where processing is based on consent)

• Lodge a complaint with your local data protection authority

To exercise these rights, contact: [Insert Support Email]

15. Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including legal and accounting requirements.

Typical retention periods:

• Order and invoicing records: retained as required by applicable tax/accounting laws

• Customer support communications: retained as needed to handle your request and maintain service quality

• Analytics data: retained according to tool settings and business needs

• Marketing data: retained until you unsubscribe or object (plus a suppression record to respect your opt-out)

We may retain certain information longer if needed to:

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Prevent fraud and maintain security

16. Security

We use reasonable administrative, technical, and organizational measures to protect personal information, such as:

• SSL/TLS encryption for data in transit

• Access controls and least-privilege practices

• Security monitoring and fraud prevention measures

• Vendor due diligence for key processors

No online system is 100% secure. You are responsible for keeping any account credentials confidential.

17. Children’s Privacy

The Website is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

18. Third-Party Links and Embedded Content

The Website may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.

19. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. If changes are material, we may provide additional notice as required by law.

20. Contact Us

For any questions, requests, or concerns regarding privacy, contact:

Neman Collection
E-mail: info@nemancollection.com

21. Cookies and Similar Technologies

We use cookies, pixels, and tags for essential operation, analytics, and marketing. You can manage cookies through your browser settings and, where available, our cookie banner.

Essential cookies keep the Website working (cart, checkout, security).
Analytics cookies help us understand usage (Google Analytics, Microsoft Clarity).
Advertising cookies help measure and improve ads (Meta Pixel, Google Ads).